Plumbing Plumbing Service Manager

Pearl City, Hawaii


Plumbing Job Number:
J00155a18
 
Primary Location:
Pearl City, Hawaii
 
Positions:
Field Supervisor; Foreman; General Manager; Installation Manager; Manager; Operations Manager; Plumber/Installer; Plumber/Service; Project Manager; Service Manager; Superintendent
 
Sector:
Residential/Light Commercial
 
Required Overnight Travel:
0%
 
Shift:
First Shift
 
Job Description:
The Role Steve's Plumbing Service is looking for an exceptional Plumbing Service Manager to lead our team of talented technicians. As a service manager, you will work as part of a dynamic and passionate team to maximize capacity, efficiency, and profitability. You will manage staff and exceed customer expectations by accomplishing the highest quality service calls, every time. Responsibilities ? Coach and manage the service staff to drive profitable results. ? Review Service Titan daily to ensure quality control and company policies are being followed. ? Record and evaluate daily sales performance to review with management. ? Present weekly meetings to build a team in delivering superior customer service. ? Consistently schedule 1:1 meetings and ride-alongs with technicians. ? Follow up with customers to ensure 100% satisfaction. ? Resolve customer issues in a timely and effective manner. ? Monitor performance of field technicians and coach them on how to improve. ? Support incoming phone calls from service technicians throughout the day. ? Responsible for hiring, terminating and disciplining of service employees ? Setting service technicians and apprentices employee schedules. ? Ensure new team members are oriented to the expectations of the Company ? Understand the sales criteria and hold your team accountable for exceeding revenue goals. ? Review and approve daily time records for hourly service technicians, Installers and apprentices. Requirements ? Proven track record as Service Manager with 5 years in a coaching/teaching/management role. ? Travel to other islands for training and staff meetings (day trips) ? Ability to inspire and lead others to attain company goals. ? Good presentation skills; able to convey confident and decisive messages. ? Detail oriented and highly organized with exceptional follow-through abilities. ? High integrity with advanced social skills and ability to make solid connection. ? Strong desire to motivate technicians to be better tomorrow than they are today. ? Outgoing personality that blends well with a fast-paced, goal-driven environment. ? Highly motivated, self-starter who’s flexible and has a great attitude on life. Benefits Here are a few of our excellent benefits offered: ? Employee health care plans ? Medical, Vision, & Dental ? Supplemental insurances ? Life Insurance ? 401(k) retirement with company matching ? Flexible-spending accounts (Section 125 Plan) ? Paid Time off
Plumbing Job Number: J00155a18
 
Primary Location:  Pearl City, Hawaii
 
Positions: Field Supervisor; Foreman; General Manager; Installation Manager; Manager; Operations Manager; Plumber/Installer; Plumber/Service; Project Manager; Service Manager; Superintendent
 
Sector: Residential/Light Commercial
 
Required Overnight Travel: 0%
 
Shift: First Shift
 
Job Description: The Role Steve's Plumbing Service is looking for an exceptional Plumbing Service Manager to lead our team of talented technicians. As a service manager, you will work as part of a dynamic and passionate team to maximize capacity, efficiency, and profitability. You will manage staff and exceed customer expectations by accomplishing the highest quality service calls, every time. Responsibilities ? Coach and manage the service staff to drive profitable results. ? Review Service Titan daily to ensure quality control and company policies are being followed. ? Record and evaluate daily sales performance to review with management. ? Present weekly meetings to build a team in delivering superior customer service. ? Consistently schedule 1:1 meetings and ride-alongs with technicians. ? Follow up with customers to ensure 100% satisfaction. ? Resolve customer issues in a timely and effective manner. ? Monitor performance of field technicians and coach them on how to improve. ? Support incoming phone calls from service technicians throughout the day. ? Responsible for hiring, terminating and disciplining of service employees ? Setting service technicians and apprentices employee schedules. ? Ensure new team members are oriented to the expectations of the Company ? Understand the sales criteria and hold your team accountable for exceeding revenue goals. ? Review and approve daily time records for hourly service technicians, Installers and apprentices. Requirements ? Proven track record as Service Manager with 5 years in a coaching/teaching/management role. ? Travel to other islands for training and staff meetings (day trips) ? Ability to inspire and lead others to attain company goals. ? Good presentation skills; able to convey confident and decisive messages. ? Detail oriented and highly organized with exceptional follow-through abilities. ? High integrity with advanced social skills and ability to make solid connection. ? Strong desire to motivate technicians to be better tomorrow than they are today. ? Outgoing personality that blends well with a fast-paced, goal-driven environment. ? Highly motivated, self-starter who’s flexible and has a great attitude on life. Benefits Here are a few of our excellent benefits offered: ? Employee health care plans ? Medical, Vision, & Dental ? Supplemental insurances ? Life Insurance ? 401(k) retirement with company matching ? Flexible-spending accounts (Section 125 Plan) ? Paid Time off
 

Preferred Skills and Education


Minimum Experience Required:
Mid-Career (5-10 years)
Minimum Education Required:
High School Diploma
Certifications:
Journeyman Plumber License; Master Plumber License
 
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