Plumbing Residential Field Supervisor

Washington, District of Columbia


Plumbing Job Number:
J00150cbb
 
Primary Location:
Washington, District of Columbia
 
Positions:
Field Supervisor; Foreman; Installation Manager; Operations Manager
 
Sector:
Commercial/Industrial; Residential/Light Commercial
 
Required Overnight Travel:
0%
 
Shift:
First Shift
 
Job Description:
For over 65 years, the Magnolia family of companies has been serving the residents and businesses of the Washington and Baltimore Metropolitan areas. Started as a small partnership in 1950, the company has grown through an unwavering philosophy that there is nothing more important than providing a quality product and a service resulting in complete customer satisfaction. Today the Magnolia Companies consist of Joseph J. Magnolia, Inc. and Magnolia Plumbing, Inc. and operate out of multiple locations, dispatching approximately 200 service and construction vehicles throughout the Washington and Baltimore Region. The Residential Service Department is looking for a HVAC Field Supervisor to lead our Service and Installation team. You will manage staff and exceed customer expectations by accomplishing the highest quality installations and repairs, every time. Our customers are priority and you will be expected to problem solve with them directly. By working closely with technicians, project coordinators, warehouse/inventory manager, and the sales team, you will complete jobs on time and within budget, helping achieve customer satisfaction. The position will require time in the field accompanying team members to customer homes, to ensure teams understand full scope of work and provide coaching and training when necessary. As a member of the management team, you will work as part of a dynamic and passionate team to maximize capacity, efficiency and profitability. Responsibilities Show technicians how to establish customer rapport to ensure highest levels of satisfaction Set expectations for each installation, including safety and code requirements Ensure jobs are properly staged; coordinate and inspect equipment, plan and results Conduct training to ensure on-time, high quality installations Monitor performance of installation technicians and advise them on how to improve Promote enthusiasm and brand loyalty during daily huddles, team meetings and 1:1’s Adhere to the company’s plan for resolving customer complaints quickly and favorably Analyze and control job expenses to meet budget Perform field truck inspections Conduct Interviews, evaluations, and disciplinary action as needed Requirements Proven track record of field HVAC experience, with 3-5 years supervisory experience Good presentation skills; able to convey confident and decisive messages Multitasker who enjoys working in the field with diverse teams on varied projects Detail oriented and highly organized with exceptional follow-through abilities Top performer who can instill pride of workmanship in self and others Outgoing personality that blends well with a fast-paced, goal-driven environment Highly motivated, flexible and great attitude on life Journeyman HVAC License (Preferred) Journeyman Gasfitters License (Preferred) Compensation: Based on Experience Benefits: Competitive salary & paid time off Medical, Dental, Vision Life and Disability Insurance 401(k) with company match Employee Referral Program
Plumbing Job Number: J00150cbb
 
Primary Location:  Washington, District of Columbia
 
Positions: Field Supervisor; Foreman; Installation Manager; Operations Manager
 
Sector: Commercial/Industrial; Residential/Light Commercial
 
Required Overnight Travel: 0%
 
Shift: First Shift
 
Job Description: For over 65 years, the Magnolia family of companies has been serving the residents and businesses of the Washington and Baltimore Metropolitan areas. Started as a small partnership in 1950, the company has grown through an unwavering philosophy that there is nothing more important than providing a quality product and a service resulting in complete customer satisfaction. Today the Magnolia Companies consist of Joseph J. Magnolia, Inc. and Magnolia Plumbing, Inc. and operate out of multiple locations, dispatching approximately 200 service and construction vehicles throughout the Washington and Baltimore Region. The Residential Service Department is looking for a HVAC Field Supervisor to lead our Service and Installation team. You will manage staff and exceed customer expectations by accomplishing the highest quality installations and repairs, every time. Our customers are priority and you will be expected to problem solve with them directly. By working closely with technicians, project coordinators, warehouse/inventory manager, and the sales team, you will complete jobs on time and within budget, helping achieve customer satisfaction. The position will require time in the field accompanying team members to customer homes, to ensure teams understand full scope of work and provide coaching and training when necessary. As a member of the management team, you will work as part of a dynamic and passionate team to maximize capacity, efficiency and profitability. Responsibilities Show technicians how to establish customer rapport to ensure highest levels of satisfaction Set expectations for each installation, including safety and code requirements Ensure jobs are properly staged; coordinate and inspect equipment, plan and results Conduct training to ensure on-time, high quality installations Monitor performance of installation technicians and advise them on how to improve Promote enthusiasm and brand loyalty during daily huddles, team meetings and 1:1’s Adhere to the company’s plan for resolving customer complaints quickly and favorably Analyze and control job expenses to meet budget Perform field truck inspections Conduct Interviews, evaluations, and disciplinary action as needed Requirements Proven track record of field HVAC experience, with 3-5 years supervisory experience Good presentation skills; able to convey confident and decisive messages Multitasker who enjoys working in the field with diverse teams on varied projects Detail oriented and highly organized with exceptional follow-through abilities Top performer who can instill pride of workmanship in self and others Outgoing personality that blends well with a fast-paced, goal-driven environment Highly motivated, flexible and great attitude on life Journeyman HVAC License (Preferred) Journeyman Gasfitters License (Preferred) Compensation: Based on Experience Benefits: Competitive salary & paid time off Medical, Dental, Vision Life and Disability Insurance 401(k) with company match Employee Referral Program
 

Preferred Skills and Education


Minimum Experience Required:
Mid-Career (5-10 years)
Minimum Education Required:
High School Diploma
Certifications:
Journeyman Plumber License; Master Plumber License
 
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