Plumbing Residential Field Operations Manager

Washington, District of Columbia


Plumbing Job Number:
J0013178b
 
Primary Location:
Washington, District of Columbia
 
Positions:
Executive; Field Supervisor; Foreman; Gas Fitter; General Manager; Installation Manager; Manager; Operations Manager; Plumber/Installer; Plumber/Service; Project Manager; Sales Manager; Service Manager; Superintendent
 
Sector:
Commercial/Industrial; Manufacturing (including Sheet Metal Shops); Residential/Light Commercial; Wholesale Supply/Manufacturer Rep
 
Required Overnight Travel:
0%
 
Shift:
First Shift
 
Job Description:
Magnolia is currently looking for a licensed journeyman or master plumber gas fitter in WSSC to act as a Residential Field Operations Manager. As a service manager, you will work as part of a dynamic and passionate team to maximize capacity, efficiency and profitability. You will manage up to 15 technicians in the field and exceed customer expectations by accomplishing the highest quality service calls, every time through effective training and support. By working closely with dispatch, you will match the right technician to every job, helping achieve the company’s financial goals. Requirements: - Must have previous experience in supervision and or management. - IT competent, previous experience with Microsoft Office and the latest sales applications - Must have experience in residential plumbing and gas fitting installation and service. - Must understand and interpret code - Must have a current Journeyman or Master’s License with the WSSC - Must be a detail oriented multitasker - Ability to inspire and lead others to attain company goals. - Good presentation skills; able to convey confident and decisive messages - High integrity with advanced social skills and ability to make solid connections - Valid Driver’s license - Current Journeyman or Master’s License with the WSSC Other Job Duties: - Integrate sales strategies across other departments to drive profitable results. - Show technicians how to establish customer rapport to sell the right products and services. - Understand sales criteria and hold your team accountable for exceeding revenue goals. - Work alongside customer service and dispatch to ensure overall success of the business. - Monitor performance of field technicians and advise them on how to improve. - Manage team schedule to meet ongoing customer demand and seasonal spikes. - Make sure incentive programs are equitable and properly documented. - Review and approve invoices, time cards, curbside feedback and option sheets. - Serve as a technical back-up for field technicians
Plumbing Job Number: J0013178b
 
Primary Location:  Washington, District of Columbia
 
Positions: Executive; Field Supervisor; Foreman; Gas Fitter; General Manager; Installation Manager; Manager; Operations Manager; Plumber/Installer; Plumber/Service; Project Manager; Sales Manager; Service Manager; Superintendent
 
Sector: Commercial/Industrial; Manufacturing (including Sheet Metal Shops); Residential/Light Commercial; Wholesale Supply/Manufacturer Rep
 
Required Overnight Travel: 0%
 
Shift: First Shift
 
Job Description: Magnolia is currently looking for a licensed journeyman or master plumber gas fitter in WSSC to act as a Residential Field Operations Manager. As a service manager, you will work as part of a dynamic and passionate team to maximize capacity, efficiency and profitability. You will manage up to 15 technicians in the field and exceed customer expectations by accomplishing the highest quality service calls, every time through effective training and support. By working closely with dispatch, you will match the right technician to every job, helping achieve the company’s financial goals. Requirements: - Must have previous experience in supervision and or management. - IT competent, previous experience with Microsoft Office and the latest sales applications - Must have experience in residential plumbing and gas fitting installation and service. - Must understand and interpret code - Must have a current Journeyman or Master’s License with the WSSC - Must be a detail oriented multitasker - Ability to inspire and lead others to attain company goals. - Good presentation skills; able to convey confident and decisive messages - High integrity with advanced social skills and ability to make solid connections - Valid Driver’s license - Current Journeyman or Master’s License with the WSSC Other Job Duties: - Integrate sales strategies across other departments to drive profitable results. - Show technicians how to establish customer rapport to sell the right products and services. - Understand sales criteria and hold your team accountable for exceeding revenue goals. - Work alongside customer service and dispatch to ensure overall success of the business. - Monitor performance of field technicians and advise them on how to improve. - Manage team schedule to meet ongoing customer demand and seasonal spikes. - Make sure incentive programs are equitable and properly documented. - Review and approve invoices, time cards, curbside feedback and option sheets. - Serve as a technical back-up for field technicians
 

Preferred Skills and Education


Minimum Experience Required:
Mid-Career (5-10 years)
Minimum Education Required:
High School Diploma
Certifications:
Journeyman Plumber License; Master Plumber License
Required Skills:
 
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